KYLE Auto Repair
Was recommended this shop by a family friend and decided to call and see how much it would be to have my headlight bulbs replaced. Was quoted $25-30 or possibly free if I just went and picked up the bulbs from autozone. Come to find out I was charged $138 for a headlight replacement!! I was given the wrong bulb at the store so they had to have it switched out but after looking up the price it was only $23 online yet I was charged $70. I will not be taking my car here in the future, horrible experience
Mia, we are sorry that you feel this way. The initial quote was done over the phone and that being said, all vehicles are different. Once the vehicle was on site, we were able to determine the correct amount and was discussed with you. On the light bulb pricing, we are very competitive and offer a fair market share value on these bulbs but unfortunately we cannot compete with online retailers since they cannot supply orders promptly as actual brick and mortar locations such as Oreilly's or Advance Auto Parts. The bulb used on your vehicle are the high performance sylverstar ultra, which is a high end bulb for your vehicle. To my knowledge, you were offered 2 different choices of bulbs and labor to repair your issue. We did reach out over the phone the day of the incident and were offered a solution which still stands. We thank you for your feedback and the opportunity to serve you.
- KYLE Auto Repair