KYLE Auto Repair
After much thought, I have decided to write my review of ME automotive. This is the second time I gave them a shot to repair one of my vehicles and the second time I left with more things wrong than before. My car wouldn't start but I was able to pop the clutch and get it going. I misdiagnosed the problem and had ME automotive change the starter. I fully admit that was my fault. After they changed the starter, they said the car still wouldn't start. So I paid the diagnostic fee. The next day they called me to inform me that a plastic grommet near the clutch pedal had deteriorated so it couldn't be actuated anymore, hence the car not sensing the clutch was depressed all the way and wouldn't start They repaired it and replaced the grommet. At this point I had replaced a starter I didn't need to and after the grommet repair, I was somewhere around $550. This is a fair price for the work. I also fully admitted the misdiagnosis of the starter was 100% my bad I picked my car up and about 300 feet down the road I noticed immediately my radio wasn't working at all. I took it back and they fixed it about 20 minutes later. The radio was working when I dropped the car off They stated that a wire had become loose behind the radio and was purely coincidental. That night I went to work and noticed that none of my lights behind the cluster were lighting up. In addition to that my tail lights were not working and neither were my climate control lights. I also discovered my window automatic up and down switches were not working either. I also threw a check engine light. This was all within 60 miles of leaving the shop I reached out to the service writer, who really did a great job with customer service. I first stated that is it possible that they didn't disconnect the battery before changing the starter and it caused a short. I asked this because it would explain all the electrical problems I had began experiencing. The service writer told me to come in the next day and they would check the fuses I came in the next day and they spent over an hour looking at the car trying to diagnose the electrical issues. When I realized they were willing to look at it for over an hour, I began to wonder if they knew these issues were caused during the starter install. They didn't charge me to look at it and their final conclusion was that a previous alarm install/removal was at fault for these issues. They quoted an additional $175 to fix the electrical issues and stated that any electrical problems I experienced were purely coincidental and was no fault of their own I grew suspicious. I took it to another shop who was able to find the problem within an hour. Tail light switch relay. It had nothing to do with the alarm install and removal they had said was at fault. I picked his brain about all of this because I suspected that they shorted the electrical system during the starter install. He said more than likely that's what happened and they blew several fuses during the install I'm not going to base it all on another mechanics word, but to summarize, all evidence points to a shoddy install of the starter causing an electrical short Arrived there and employed them to fix the starter. They installed a new starter. Changed clutch grommets. Car started. Immediately threw a CEL, radio didn't work, tail lights didn't work, cluster lights didn't work. Obviously, a lot more problems than I had before. They were adamant this was 100% coincidental and not their fault at all. Even though all of these issues occurred immediately after they touched the car Their diagnosis of the alarm situation wasn't even the problem. Somehow, a tail light relay "went bad" all while they installed the starter I'll say this, the service writer did a good job and helped me out as much as they could. However, no shop will look at a car for over an hour after they've already "fixed" something unless they felt that it's possible it was their fault Update: ME automotive reached out and offered to pay me back for the money spent at another shop to fix the problem
Look Daniel you are mad at the fact that you misdiagnosed you're car, we suggested to diagnose it first. It is not our fault that you did not need a starter. We checked your radio out for free because we care. You had to pay someone else to check your car right, Y should we do it for free. We are not here to do anyone wrong. I am sorry that you're cars needed more work. Any time you disconnect the battery for any vehicle and reconnect it many things can happen. And it is probably best that you go somewhere else to get your cars fixed.
- KYLE Auto Repair